Routing Dispatcher Series

Promotional Line: 62

Employees in this series dispatch or supervise the dispatch of craftsmen in response to requests for routine maintenance, repair, or alteration of buildings or grounds on campus or in response to requests for service at functions being held on the campus. They also prepare and maintain records of such job orders.

DESCRIPTIONS OF LEVELS OF WORK

Employees at this level assist in the dispatch of craftsmen for routine maintenance, repair, and alteration work on buildings, grounds, and functions occurring on the campus. They work under the direct supervision of a designated supervisor.

A(n) Routing Dispatcher I typically -

1. receives requests for service or needed repairs and dispatches information to the appropriate staff or craft;
2. writes and distributes service requests to proper craft/trade;
3. issues verbal instructions for service to proper “trouble-shooters” and follows up with proper written order or service request;
4. types work orders and answers inquiries relative to such work;
5. assists in the maintenance of job order records;
6. performs other related duties as assigned.

Employees at this level are responsible for dispatching craftsmen for routine maintenance, repair, and alteration work on buildings, grounds, and functions occurring on the campus. They work under the general supervision of a designated supervisor.

A(n) Routing Dispatcher II typically -

1. receives telephone and other requests for service or needed repairs and dispatches information relative to such requests to the appropriate staff or craft;
2. writes and distributes service requests to proper craft;
3. issues verbal instructions for service to proper “trouble-shooters” and follows up with proper written order or service request;
4. types work orders and answers inquiries relative to such work;
5. assists in the maintenance of job order records;
6. assists Routing Dispatcher III in setting up job orders and routing follow-up on such work;
7. assumes responsibility for job order work in the absence of Routing Dispatcher III;
8. performs other related duties as assigned.

Employees at this level are responsible for routing all reports for repairs and maintenance of campus buildings and grounds. They work under the general supervision of a designated supervisor.

A(n) Routing Dispatcher III typically -

1. issues work orders to perform all job orders;
2. sets up repair orders for detailed statements;
3. checks breakdown on repair jobs for work order, number, class, labor, and materials;
4. closes out job orders;
5. maintains files for proper follow-up and accounting for job orders;
6. supervises the routing office in the absence of the supervisor;
7. assists in the training and supervising of Routing Dispatchers I and II;
8. performs other related duties as assigned.

Employees at this level are responsible for routing all reports for repairs and maintenance of campus buildings and grounds. They work under the administrative supervision of a designated supervisor.

A(n) Routing Supervisor typically -

1. issues work orders to perform all job orders;
2. supervises assigned personnel;
3. issues and processes material requisitions;
4. sets up repair orders for detailed statements;
5. checks breakdown on repair jobs for work order, number, class, labor, and materials;
6. closes out job orders;
7. assigns automobiles to staff and transportation for faculty and staff;
8. checks progress reports;
9. performs other related duties as assigned.

MINIMUM ACCEPTABLE QUALIFICATIONS

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Clerical aptitude.
2. Ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled.
3. Ability to type rapidly and accurately.
4. Ability to make decisions and maintain poise under pressure.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. One (1) year (12 months) of experience as a Routing Dispatcher I, or a comparable role with equivalent duties.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Clerical aptitude.
2. Ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled.
3. Ability to type rapidly and accurately.
4. Ability to make decisions and maintain poise under pressure.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. One (1) year (12 months) of experience as a Routing Dispatcher II.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Knowledge of job order systems and accounting procedures.
2. Knowledge of craft jurisdiction and building trade terminology.
3. Ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled.
4. Ability to type rapidly and accurately.
5. Ability to make decisions and maintain poise under pressure.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Three (3) years (36 months) of supervisory experience in office management or accounting work.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Knowledge of office management and accounting procedures.
2. Knowledge of craft jurisdiction and building trade terminology.