Retail Sales Associate
Series
Code No. |
Class Title |
Occ. Area |
Prob. Period |
Class Spec
Effective Date |
Exam
Effective Date |
Last Action |
3877
|
Retail Associate
|
04 Clerical
|
6 mo.
|
08/31/2022
|
08/31/2022
|
Revised
|
3878
|
Retail Supervisor
|
02 Semi-Professional
|
6 mo.
|
07/01/2022
|
07/01/2022
|
Revised
|
3879
|
Retail Assistant Manager
|
03 Managerial
|
6 mo.
|
08/31/2022
|
08/31/2022
|
Revised
|
3889
|
Retail Manager
|
03 Managerial
|
12 mo.
|
08/31/2022
|
08/31/2022
|
Revised
|
Promotional Line:
376
Series Narrative
Employees in this series typically assist customers with merchandise selection, returns, and exchanges; interact with customers to resolve problems or complaints and maintain customer satisfaction; operate cash registers, collect payment, and issue receipts; and assure merchandise is stocked, available, organized, and correctly priced.
DESCRIPTIONS OF LEVELS OF WORK
3877
Level I: Retail Associate
A(n) Retail Associate typically -
- sells merchandise to customers;
- stocks retail area as needed; maintains neatness of retail area;
- makes up kits for special courses, packages special orders or other marked materials;
- assists in taking inventory, reports items for reorder;
- receives and unpacks shipments of merchandise and supplies;
- checks purchase orders against vendors’ invoices for material received;
- posts prices on merchandise;
- operates a cash register in retail area such as a food sales, bookstore, or other customer sales operation; totals purchases of customers on cash register, collects money from customers and makes change, accepts electronic payment for items, provides appropriate receipts;
- checks cash on hand notifies supervisor of shortage or overage of starting cash count; notifies supervisor when insufficient change is present;
- provides other customer service as required;
- may assist in ordering process or correspond/communicate with vendors regarding orders or payments;
- assists in daily reading of registers, opening and closing procedures;
- verifies reserve and change funds and obtains change, wraps coin and currency;
- performs other related duties as assigned.
3878
Level II: Retail Supervisor
A(n) Retail Supervisor typically -
- establishes operational procedures involved in receiving, unpacking, checking, pricing, and selling of merchandise;
- is responsible for the receipt and control of inventory;
- prepares correspondence as necessary;
- draws starting cash balance for self or other staff in the work unit; makes periodic checks during the work day to determine if sufficient change is available at each register; verifies over charges or erroneous ring-ups;
- collects day's receipts from operators at the end of their work day; verifies unit's cash balance against total receipts; deposits cash in accordance with unit regulations;
- participates in the purchasing process as requested or as necessary, submitting previously approved purchasing orders, and similarly directed tasks;
- assists in interviewing, hiring, and evaluating performance of departmental personnel;
- assist in supervising sales, student and clerical staff, sets schedules;
- performs duties listed in lower level of this classification series;
- performs other duties as assigned.
3879
Level III: Retail Assistant Manager
A(n) Retail Assistant Manager typically -
- assists management staff in the general operations;
- directly responsible for areas assigned and operations delegated by the manager, i.e., inventory, etc.;
- interviews, hires, and evaluates performance of departmental personnel;
- supervises sales, student and clerical staff, sets schedules;
- responsible for the purchase and sale of merchandise and food, including new and used books, supplies, and equipment;
- assists in budget preparation of designated departments;
- performs duties listed in lower level of this classification series;
- performs other duties as assigned.
3889
Level IV: Retail Manager
A(n) Retail Manager typically -
- makes final hiring decisions and supervises lower level staff sales staff, students and clerical staff, interviews and selects staff and student salespersons;
- develops and responds to correspondence and drafts policies for retail sections of assigned area;
- responsible for the receipt and transfer of cash receipts to the proper office;
- directs advertising;
- determines pricing model of merchandise;
- supervises inventories;
- directs or oversees in daily reading of registers, opening and closing procedures;
- performs duties listed in lower level of this classification series;
- performs other duties as assigned.
MINIMUM ACCEPTABLE QUALIFICATIONS
3877
Level 1: Retail Associate
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High school diploma or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Skill in active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
- Ability to see details at close range (within a few feet of the observer).
- Ability to identify and understand the speech of another person.
- Ability to speak clearly so others can understand you.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to read and understand information and ideas presented in writing.
- Ability to choose the right mathematical methods or formulas to solve a problem.
- Ability to concentrate on a task over a period of time without being distracted.
- Ability to observe, receive, and otherwise obtain information from all relevant sources.
3878
Level 2: Retail Supervisor
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High school diploma or equivalent.
- One (1) year (12 months) of experience in a retail environment.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Skill in active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
- Ability to see details at close range (within a few feet of the observer).
- Ability to identify and understand the speech of another person.
- Ability to speak clearly so others can understand you.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to read and understand information and ideas presented in writing.
- Ability to choose the right mathematical methods or formulas to solve a problem.
- Ability to concentrate on a task over a period of time without being distracted.
- Ability to observe, receive, and otherwise obtain information from all relevant sources.
3879
Level 3: Retail Assistant Manager
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High school diploma or equivalent.
- Two (2) years (24 months) of experience in a retail environment.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Skill in active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
- Ability to supervise, motivate, develop, and direct people as they work, identifying the best people for the job.
- Ability to see details at close range (within a few feet of the observer).
- Ability to identify and understand the speech of another person.
- Ability to speak clearly so others can understand you.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to read and understand information and ideas presented in writing.
- Ability to choose the right mathematical methods or formulas to solve a problem.
- Ability to concentrate on a task over a period of time without being distracted.
- Ability to observe, receive, and otherwise obtain information from all relevant sources.
3889
Level 4: Retail Manager
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- Associate degree in any field or concentration including general studies.
- Two (2) years (24 months) of experience in a retail environment
- One (1) year (12 months) of supervisory experience in a retail environment.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
- knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Skill in active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
- Ability to supervise, motivate, develop, and direct people as they work, identifying the best people for the job.
- Ability to monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Ability to effectively handle difficult and/or angry people.
- Ability to see details at close range (within a few feet of the observer).
- Ability to identify and understand the speech of another person.
- Ability to speak clearly so others can understand you.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Ability to read and understand information and ideas presented in writing.
- Ability to choose the right mathematical methods or formulas to solve a problem.
- Ability to concentrate on a task over a period of time without being distracted.
- Ability to observe, receive, and otherwise obtain information from all relevant sources.