Housing Administration Series

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Employees in this series perform duties involving the management, operations, and administration of university residential housing facilities and related quality of student life programs.

DESCRIPTIONS OF LEVELS OF WORK

Employees assist in the operations and administration of residential housing facilities; residential life programs; and implementation of housing procedures and policies.

A(n) Housing Representative typically -

1. assist in the supervision of activities related to the operation and maintenance of housing facilities.
2. coordinate contracts, agreements, lease renewals, applications, transfers, assignments, and termination processes involving residents and tenants of university-owned facilities.
3. perform the billing process, prepare accounting forms and routine account adjustments (damage charges, new keys, refunds or forfeitures of deposits, etc.), monthly reconciliations, billing verifications, prepayments, and other debit and credits to resident accounts.
4. recommend changes in housing operations, policies and procedures.
5. assist with the implementation of departmental budget programs and participate in budget development by providing suggestions and requested data.
6. assist with execution of marketing activities or programs.
7. maintain good public relations with students, parents, and university employees by representing the university at public meetings; assisting with public relation practices and programs; responding to inquiries; and clarifying departmental policies and procedures. Also assist with the coordination of conferences, workshops, and open houses including reservations and registration.
8. provide customer service and assist with the counseling of students and staff on housing matters and in locating housing appropriate to their needs.
9. assist with the supervision of housing registration processes.
10. compile data or statistics for reports such as occupancy rates and complete simple research projects.
11. train student workers, clerical, and other housing staff employees and assist in the development of training programs.
12. assist in advising housing owners, operators, and managers on operational and tenant relationship matters to include reviewing, adjudicating, and/or recommending settlement of disputes between students and staff tenants and owners, operators, and managers concerning housing matters.
13. assist with inventory and maintenance responsibilities; perform inspections of housing facilities to assure compliance with designated standards; determine required repairs and/or housekeeping work.
14. assist with coordination involving interior decorating, design, and furnishing selection, including preparation of specifications.
15. performs other duties as assigned.

Employees assist in the management and supervision of university-owned housing, private and contract facilities and assist with execution and coordination of related housing programs. In-depth knowledge of the university’s housing organization, programs, policies, and procedures is essential to the performance of duties. Employees function with sufficient independence and authority to influence the quality of student life experiences and parental perceptions of university management.

A(n) Housing Officer typically -

1. supervise activities related to the operation and maintenance of existing housing units including management of work order systems and the selection, ordering, and delivery of equipment and furnishings.
2. develop, establish, coordinate, and supervise routine practices, operational policies and procedures, and customer service practices.
3. manage residential billing systems and related processes.
4. supervise housing registration and manage housing information and facility records, applications, reservations, cancellations, and contracts.
5. coordinate and/or prepare research reports and statistical analyses.
6. implement marketing programs; recommend and plan approved marketing activities.
7. supervise and train student workers, clerical, and other housing staff employees; recommend training activities and implement training programs.
8. oversee public relation practices and programs; represent the university at public meetings; coordinate and supervise open houses, conferences and workshops including area assignment, rates negotiations and special arrangements; and maintain good public relations with students, families, university communities and beyond.
9. direct or perform duties involving the inspection of housing facilities for compliance with standards; determine and coordinate required repairs or housekeeping work.
10. assist with the assignment of housing quotas; adjudication of landlord-student disputes; and the counseling of students on housing accommodation matters.
11. administer delinquency and eviction processes and testify in legal proceedings involving evictions.
12. supervise equipment and furnishing inventories and related item accountability processes.
13. performs duties at lower levels of this series.
14. performs other related duties as assigned.

Employees are the primary managerial assistants to the principal of a major academic or administrative unit that provide management, leadership, and expertise for all housing facilities, related programs, and resident issues. Employees supervise housing staffs and function with the independence and authority that impact significantly on the quality of student life experiences as well as parental and public perceptions of university management.

A(n) Housing Administrator typically -

1. supervise, control, direct, and coordinate administrative and operational areas involving existing and proposed housing units.
2. direct, coordinate, and develop work order practices and priorities.
3. establish reporting routines; define operational objectives and policies; contribute to overall policy formulation.
4. monitor residential billing systems and recommend strategic improvements in billing systems.
5. supervise budget preparation and monitor the execution of budgets.
6. direct, review, and control research and the preparation of reports and statistical analyses.
7. recruit, interview, and select employees; develop training programs for housing employees.
8. develop public relation practices and programs; represent the university to internal and external audiences; propose and develop workshops, conferences, and open houses; maintain good public relations with students, families, university communities and beyond.
9. coordinate and implement annual floor plan designations effecting temporary housing activities, male and female areas, academic areas, disabled quarters, and other special housing considerations.
10. direct, develop, and monitor housing registration processes.
11. manage housing certification, enforcement, and inspection programs; meets with new and potential owners to review certification processes; advise housing managers and advisors of responsibilities; meet with owners, operators, advisors, and managers on enforcement and inspection issues.
12. prepare and disseminate inspection and enforcement reports, housing standards, certification lists, and ensure compliance with local and state codes and HUD regulations.
13. assign housing quotas; adjudicate landlord-student disputes; and counsel students on housing accommodation matters.
14. supervise equipment and furnishing programs.
15. performs duties of lower level of this series.
16. performs other related duties as assigned.

MINIMUM ACCEPTABLE QUALIFICATIONS

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High School Diploma, GED, or equivalent.
2. Any combination totaling two years from the following categories:
   1. Housing, residential life, hospitality, business, or closely related work experiences.
   2. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals six (6) months
      • 60 semester hours or Associate's Degree equals one (1) year
      • 90 semester hours equals two (2) years
      • 120 semester hours or Bachelor's Degree equals three (3) years
      • Master's Degree or higher equals four (4) years

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. managerial abilities
2. ability to coordinate and complete several activities simultaneously
3. ability to communicate effectively with students, parents, university employees, landlords and the general public
4. ability to work with, counsel, and advise students, staff and the public
5. ability to compile routine statistical data and complete simple research projects
6. ability to write simple reports, routine procedures, and standard business correspondence
7. basic knowledge of office correspondence, business reports, record keeping, and bookkeeping or accounting practices
8. computer literate

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High School Diploma, GED, or equivalent
2. Any combination totaling four years from the following categories:
   1. Housing, residential life, hospitality, business, or closely related work experiences.
   2. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, and/or related disciplines, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals six months
      • 60 semester hours or Associate’s Degree equals one year
      • 90 semester hours equals two years
      • 120 semester hours or Bachelor's Degree equals three years
      • Master Degree or higher equals four years

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. supervisory and administrative abilities
2. ability to coordinate and complete several activities simultaneously
3. ability to communicate effectively with students, parents, university employees, landlords and the general public
4. ability to advise and work effectively with individuals or representatives of small or large groups and members of university, community, and governmental organizations
5. ability to delegate responsibilities
6. ability to do research projects and prepare multifaceted statistical reports
7. ability to write complex reports, procedure manuals, and comprehensive business correspondence
8. general knowledge of business or office correspondence, reports, record keeping, and book keeping or accounting practices
9. computer literate

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High School Diploma, GED, or equivalent
2. Any combination totaling six years from the following categories:
   1. Housing, residential life, hospitality, business, or closely related work experiences.
   2. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, and/or related disciplines, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals six (6) months
      • 60 semester hours or Associate's Degree equals one (1) year
      • 90 semester hours equals two (2) years
      • 120 semester hours or Bachelor’s Degree equals three (3) years
      • Master's Degree or higher equals four (4) years

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. directorial and executive abilities
2. ability to coordinate and complete several activities simultaneously
3. ability to communicate effectively with students, parents, university employees, landlords and the general public
4. ability to advise and work effectively with individuals or group representatives and members of university, community, and governmental organizations
5. ability to delegate crucial responsibilities
6. ability to provide and interpret comprehensive written, oral, diagram, or schedule instructions
7. ability to interpret and generate complex business reports and multifaceted statistical analyses
8. ability to present information and respond to questions during group appearances demanding thorough knowledge and confidence
9. knowledge of contract terminology, real estate or multiple dwelling management
10. knowledge of accounting practices and theories
11. computer literate