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Customer Service Assistant

University/Agency Illinois State University
Civil Service Classification Customer Service Assistant
View Class Spec Details
Posting Duration 8/15/2017 - 8/22/2017
Probationary Period 6 months

Job Description

This position serves as the initial contact with the Alumni Relations office by answering and dispersing phone calls into the unit and by greeting alumni and visitors to the office. This position also serves as the event registrar and assists alumni, donors and friends of the University as they inquire about and register for alumni activities. He/she works closely with professional staff in all phases of the event and program planning process including marketing, development and management of guest lists, participant inquiries, and pre-event arrangements. This staff member is required to apply general office knowledge to work independently on tasks involving Word processing, use of databases, and interactions pertaining to alumni events.


Qualifications

1. High school graduation or equivalent
2. Any combination totaling 18 months from the following categories:
(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
or
(b) college coursework as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals 1 year (12 months)
- 60 semester hours equals 2 years (24 months)
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


Salary

$13.54-$17.60 per hour


Links

Illinois State University Jobs Website


Contact Information


University/Agency Illinois State University
Department/College ISU/Alumni Relations
Contact Brandy O'Grady
Phone Number
Address
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