Skip to main content
State Universities Civil Service System

Employment Opportunities
Job Details


This posting is no longer active.

Business Analyst

University/Agency Illinois State University
Civil Service Classification Business/Administrative Associate
View Class Spec Details
Posting Duration 5/28/2021 - 6/22/2021
Probationary Period 12 months

Job Description

The Business Analyst provides guidance and direction to the department and serves as a liaison with campus data partners to deliver Career Services information in alignment with Division of Student Affairs and University goals. This position designs, runs, and maintains departmental reports for the Career Services Leadership Team, staff, and internal (campus) and external constituents; conducts testing and system validation to troubleshoot issues related to data management and systems; identifies and implements process improvements in relation to data practices; and recommends ways to strengthen quality of data.

The Business Analyst is responsible for coordinating the integration of information technologies with Career Services job search, employer outreach, and career advising services; serves as application administrator for all Career Services software (currently Symplicity/Hire-A-Redbird, InterviewStream, FOCUS 2); develops, implements, and maintains a Career Services plan for use of various applications and systems; assesses Director, Career Services, Leadership Team, and functional staff needs and develops appropriate training, documentation, and job aides; provides leadership to staff in using technology in presentations and programs; and analyzes challenges and develops technical solutions.


Qualifications

Required Qualifications
Bachelor's or equivalent degree in Information Technology, Business Administration, Operations Management, Communication, Mathematics/Statistics, Marketing Analytics, or related field.
Three years of professional level work experience in business analysis or technology.
Experience with or awareness of business transformation and business process redesign to support system modernization.
Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Demonstrated ability to document processes and prepare accurate reports.
Demonstrated experience providing strong professional customer service to achieve excellence in providing stakeholders with quality and reliable data.
Ability to analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces.

Desired Qualifications
Master’s degree
Experience in maintaining, supporting, and troubleshooting computer systems
Demonstrated knowledge in the area of integrating multiple information technologies with delivery of services
Experience in a higher education environment
Experience in project management


Salary

Commensurate with qualifications and experience, combined with an excellent benefits package


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Address
Comments Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.