Class Code:
Occupational Area:
Work Area:
Special Group
Probationary Period:
12 mo.
Effective Date:
Last Action:

Information Technology Manager/Administrative Coordinator

Function of Job

These positions have the responsibility of managing specific groups of workers within an Information Technology (IT) area, department or division and act as a liaison to senior management. This includes defining projects, prioritizing activities, managing human resources, defining resource needs to the group for senior management, participating in the planning process and providing the resources for staff to accomplish assigned tasks. These positions also actively assist staff with projects and other activities at an operational level.

Duties may include assessing policy needs and developing policies to govern IT specific functions, along with providing policy guidance to IT management, staff and customers. Also included may be coordinating reviews of IT functions and processes to determine policy priorities, providing input for the development and maintenance of strategic plans, defining current and future business environments, providing input and/or preparing IT budgets, and identifying and addressing IT work force issues, such as, recruitment, retention, and training.

* The specific area of information technology to be managed or directed is to be used to classify these positions. Examples of such types of service include Communication Services, Customer Support, Data Management, Information Technology, Network Services, Applications Development, Systems Administration, Operations Support, and Web Services.

An additional title identifier must also be used in conjunction with the classification (i.e., Computer Programming, Telecommunications, Networking, etc.)

Characteristic Duties and Responsibilities

A(n) Information Technology Manager/Administrative Coordinator typically -

  1. Technological Expertise

    responsible for technical expertise in designated area such as:

    • computer programming
    • database administration
    • network administration
    • telecommunications
    • customer support and services
    • other designated specialty

    Defines the overall objectives of the area or department or division by interpreting the technology needs of the university

    Develop policies and procedures related to functional area.

  2. Budget/Resources

    Provides input on the development and management of the budgeting process and allocates resources

    Approves and provides the necessary resources for the completion of projects and tasks by assigned staff

    Works with staff to determine resources needed to accomplish assigned tasks and to resolve related problems.

  3. Strategic Planning

    Provides input and actively participates in the development and maintenance of strategic plans

    Determines future operational needs.

  4. Supervision

    Determines staffing needs

    Assigns tasks to staff

    Monitors the progress and direction of assigned tasks and makes corrections as needed

    Determines training needs and provides training opportunities for staff.

  5. Customer Service

    Defines the services provided by the area or department

    Provides assistance and solutions in response to customer needs

    Develops projects to meet the objectives defined by university/agency administration.

  6. Additional Related Duties

    Develops presentations on current and future plans or services

    Makes product and vendor recommendations

    Performs other related duties as assigned.

Minimum Acceptable Qualifications


  • Any combination totaling six (6) years from the following categories:
    • progressively more responsible work experience in IT-related profession
    • college course work with a concentration in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 60 semester hours or Associate's Degree equals one (1) year
      • 90 semester hours equals two (2) years
      • 120 semester hours or Bachelor's Degree equals three (3) years
      (Note: Only a maximum of 3 years credit for college course work is available).
  • Two (2) years of total work experience in a supervisory or lead worker capacity in an IT environment.
  • Additional education, training, and/or work experience in an area of specialization inherent to the position may be required:

Knowledge, Skills and Abilities (KSAs)

  1. Excellent oral and written communications skills
  2. Knowledge of the systems and operations used within the areas and departments of responsibility
  3. Ability to oversee and coordinate activities of assigned staff
  4. Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units
  5. Ability to identify and resolve technical and personnel problems
  6. Ability to effectively communicate and professionally interact with all staff levels