Information Technology Manager/Administrative Coordinator
Function of Job
These positions are responsible for managing specific groups of workers within an Information Technology (IT) area, department, or division and acting as senior management liaisons. This includes defining projects, prioritizing activities, managing human resources, defining resource needs for senior management, participating in the planning process, and providing the resources for staff to accomplish assigned tasks. These positions also actively assist staff with projects and other activities at an operational level.
Duties include assessing policy needs, developing policies to govern IT-specific functions, and providing guidance to IT management, staff, and customers. These positions often coordinate reviews of IT operations and processes to determine policy priorities, provide input for the development and maintenance of strategic plans, define current and future business environments, provide information and/or prepare IT budgets, and identify and address IT workforce issues, such as recruitment, retention, and training.
The duties described within this class specification require the constant vigilance and implementation of appropriate cybersecurity knowledge and policies. This may include network security, password protections, and allowing appropriate access to IT systems containing sensitive student data, employee information, medical information, or other data security restrictions dictated by research projects and outcomes.
* The specific area of information technology to be managed or directed is to be used to classify these positions. Examples of such types of service include Communication Services, Customer Support, Data Management, Information Technology, Network Services, Applications Development, Systems Administration, Operations Support, and Web Services.
An additional title identifier must also be used in conjunction with the classification (i.e., Computer Programming, Telecommunications, Networking, etc.)
Characteristic Duties and Responsibilities
A(n) Information Technology Manager/Administrative Coordinator typically -
- Technological Expertise
Responsible for technical expertise in a designated area, such as computer programming, database administration, data analytics, web services, network administration, telecommunications, customer support and services, and other designated specialty. Defines the overall objectives of the area, department, or division by interpreting the technology needs of the university. Develops policies and procedures related to functional areas.
Provides input on the development and management of the budgeting process and allocates resources. Approves and provides the necessary resources for completing projects and tasks by assigned staff. Works with staff to determine resources needed to accomplish assigned tasks and resolve related problems.
- Strategic Planning
Provides input and actively participates in developing and adjusting strategic plans to determine future operational needs.
Determines staffing needs, conducts interviews, hiring process, and discipline. Assigns tasks to staff, monitors the progress and direction of assigned tasks, and makes necessary corrections. Determines training needs and provides training opportunities for staff.
- Customer Service
Defines the services provided by the area or department; provides assistance and solutions in response to customer needs; develops projects to meet the objectives defined by the university/agency administration.
Identify and manage alerts to identify malicious activities on the network, provides (fundamental) cyber analysis on potential events, and perform tests/benchmarks of new computers, software, switch hardware, and routers before implementation to ensure security posture is achieved. Protects data confidentiality, integrity, and availability by implementing appropriate information security knowledge, organizational policies, and applicable regulations.
- Project Management
Directs an IT program or functional area, exercises direct authority for the development and administration of designated programs, and implements operational policies.
- Additional Related Duties
Develop, implement, and oversee IT use and security policies; provide direction to ensure policies are implemented and communicated when institution/department IT equipment, such as computers, laptops, tablets, mobile phones, etc., are allocated to students/staff. Makes product and vendor recommendations or decisions based on a specific project. Performs other related duties as assigned.
Minimum Acceptable Qualifications
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- Any one or any combination totaling 5 years (60 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity.
- Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
Knowledge, Skills and Abilities (KSAs)
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Excellent verbal and written communication skills.
- Ability to oversee and coordinate activities of assigned staff.
- Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units.
- Ability to identify and resolve technical and personnel problems.
- Ability to effectively communicate and professionally interact with all staff levels.