State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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SharePoint and PeopleSoft Technical Analyst

University/Agency: Illinois State University
Civil Service Classification: Information Technology Technical Associate
View Class Spec Details
Posting Duration: 6/14/2017 - 6/29/2017
Probation Period: 12 months

Job Description

The SharePoint and PeopleSoft Technical Analyst works within a team environment to provide analysis, design, coding, testing, and support to improve the user interactions and overall experience with SharePoint, PeopleSoft, and select homegrown web based applications.

- Provide technical analysis around how we use and should adopt and/or modify various functionalities of assigned applications to improve web interface design and user experience
- Perform technical support & incident management leveraging vendor support contracts providing subject-matter expertise on application best practices.
- Create and maintain application specific documentation.
- Provide data analysis including ad-hoc queries for analysis and reporting to further build out features to improve user experience.
- Create test plans and perform testing on application changes.


1. Bachelors' degree from accredited institution
2. 3 or more years hands on work experience with Microsoft SharePoint 2010 or newer
3. 2 or more years hands on website development, branding, and user interface design
4. An understanding of process management and organization techniques
5. Ability to teach users how to manage their own sites in clear and effective ways
6. Experience gathering requirements, writing use cases, facilitating meetings, documenting notes, creating deliverables, and establishing healthy business relationships
7. Experience with Source Control, Defect Management, and Incident Management Software Tools
8. Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality, and reliability.
9. Strong Problem Solving ability
10. Excellent interpersonal and communication skills, ability to conduct internal and external meetings
11. Ability to work independently and in a team environment with good communication and collaboration skills
12. Ability to work with considerable latitude and independence of action.
13. Be able to clearly communicate complex technical concepts verbally and in writing to management, technical staff, and customers in terms appropriate for each audience
14. Ability to analyze large amounts of detailed information, quickly understand complex issues, and break information down into smaller more manageable pieces
15. Understanding of relational database concepts, queries (SQL), and ability to use 1 or more common query/reporting tools such as SQL Developer, TOAD, Cognos, SSRS, or Crystal Reports
16. Ability to leverage Microsoft Visio, and Excel
17. Ability to adapt quickly to new technologies and changing business requirements
18. Foundation qualification in Information Technology Infrastructure Library (ITIL) v3 or ability to obtain within 3 months of hire
19. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


$57,000 - $72,000 annually


ISU Jobs

Contact Information

University/Agency: Illinois State University
   Department/College: Illinois State University
Contact: Jill Smith
Phone Number:
Comments: For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

Copies of transcripts (may be unofficial), and any certifications MUST be submitted in order to receive full consideration for this position. If applicable, DD214 must be submitted to Jill Smith by the posting deadline via fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.